Frequently Asked Questions
Frequently Asked Questions (FAQ) - Treamy Store
1. What is Treamy?
Treamy is an online store that offers a curated collection of innovative and stylish products, including our popular cordless table lamps. We focus on enhancing your living spaces with unique and quality items.
2. How do I place an order?
Simply browse our website, select the desired products, and add them to your cart. Proceed to checkout, provide your shipping details, and complete the payment process.
3. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. After this period, our processing may have already begun.
4. What is the shipping time?
Shipping times vary, but on average, it takes 2-4 business days to produce and ship merchandise from our facility. Standard shipping times are 5-14 days for domestic and 10-20 days for international orders.
5. Do you ship internationally?
Yes, we ship to most countries worldwide. However, there are a few exceptions. Please check our Shipping Policy for details.
6. How much is shipping?
We charge a $5.99 shipping fee for all orders. This fee is inclusive of tax.
7. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and other secure payment options. You can view all available payment methods during the checkout process.
8. Is there a warranty on your products?
Yes, we offer a limited warranty on our products covering manufacturing defects and non-compliance with specifications. Please refer to our Warranty Policy for more details.
9. How do I initiate a return or refund?
For information on returns and refunds, please refer to our Return and Refund Policy. If you have specific questions, reach out to our customer support at contact@treamy.com.
10. How can I contact customer support?
You can contact our customer support team at contact@treamy.com. We are here to assist you with any inquiries or concerns.
11. Do you have physical stores?
Currently, Treamy operates exclusively online. You can explore and purchase our products directly through our website.
12. Can I change my shipping address after placing an order?
Once an order is confirmed, we cannot guarantee changes to the shipping address. Please double-check your details before completing the purchase.
If you have any additional questions or need further assistance, please don't hesitate to contact us at contact@treamy.com.
1. What is Treamy?
Treamy is an online store that offers a curated collection of innovative and stylish products, including our popular cordless table lamps. We focus on enhancing your living spaces with unique and quality items.
2. How do I place an order?
Simply browse our website, select the desired products, and add them to your cart. Proceed to checkout, provide your shipping details, and complete the payment process.
3. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. After this period, our processing may have already begun.
4. What is the shipping time?
Shipping times vary, but on average, it takes 2-4 business days to produce and ship merchandise from our facility. Standard shipping times are 5-14 days for domestic and 10-20 days for international orders.
5. Do you ship internationally?
Yes, we ship to most countries worldwide. However, there are a few exceptions. Please check our Shipping Policy for details.
6. How much is shipping?
We charge a $5.99 shipping fee for all orders. This fee is inclusive of tax.
7. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and other secure payment options. You can view all available payment methods during the checkout process.
8. Is there a warranty on your products?
Yes, we offer a limited warranty on our products covering manufacturing defects and non-compliance with specifications. Please refer to our Warranty Policy for more details.
9. How do I initiate a return or refund?
For information on returns and refunds, please refer to our Return and Refund Policy. If you have specific questions, reach out to our customer support at contact@treamy.com.
10. How can I contact customer support?
You can contact our customer support team at contact@treamy.com. We are here to assist you with any inquiries or concerns.
11. Do you have physical stores?
Currently, Treamy operates exclusively online. You can explore and purchase our products directly through our website.
12. Can I change my shipping address after placing an order?
Once an order is confirmed, we cannot guarantee changes to the shipping address. Please double-check your details before completing the purchase.
If you have any additional questions or need further assistance, please don't hesitate to contact us at contact@treamy.com.